What We Collect
Information You Provide To Us
When using our services, you provide us with personal information including your name, email address, telephone number as well as any other personal information that is required to be disclosed in connection with the delivery of that service.
Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. For example, when signing up to our activities, we will require medical information and emergency contact details. When we do this, we will provide further information as to why we are collecting this and how we will use it. This will be found on our Consent Forms.
Information We Collect Automatically
Our online booking system uses the third party site, Paypal, to process payments. We do not store any credit card information, but we do store a record of the purchase, plus any information you submitted at the time specific to that booking such as name and email address. These details are only kept for as long as is necessary as a reference of the booking for our use.
How and Why Will We Use Your Information
We use the information that we collect from you to provide, operate and maintain our services to you, and to manage your use of these services. In addition to this we may use the information for a range of reasons including:
For the purposes made clear to you at the time you submit your information
To respond to your queries and to provide information to you that you request relating to our
services, opportunities or events
To send you survey and feedback requests to help improve our services
To analyse customers use of our website and obtain website analytics as part of our efforts to
keep our website safe and secure
To provide information to you relating to other services, opportunities or events that may be of
interest to you. Such additional information will only be provided where you have consented to
receive such information and you can opt out of this at anytime
For any other purposes about which we notify customers and users
Protecting Your Personal Information
We take appropriate steps to ensuring your personal information is kept safe and secure. We will never sell or share your data to third party organisations for their own benefit. We only share with trusted third parties in order to fulfil our contractual obligations and provide you with the service you have requested.
Our online payments are processed by Paypal which, is PCI compliant.
Under certain circumstances we may be required to disclose your Personal Information in response to valid requests by public authorities such as the Police or security services. This may be a contractual or legal obligation to share data with law enforcement.
How long do we keep your information
We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. The retention periods may vary depending on the purpose and activity.
We are legally required to retain consent forms for 5 years for and adult and for a child, until they are 23. These forms are stored in a safe and secure manner.
Accessing Your Data
You are entitled to access, amend or delete information we hold about you at any time. To do so email
Contacting the Regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns