Privacy Notice

Venturing Out CIC are committed to safeguarding the privacy and maintaining the trust of those who use our services.  The information below details what we collect, why and how we store and use your personal data. If you have any queries regarding our privacy policy please contact us at admin@venturingout.org.uk . We will review and update this policy from time to time, notifying you of any significant changes.

 

What We Collect

 

Information You Provide To Us

 

When using our services, you provide us with personal information including your name, email address, telephone number as well as any other personal information that is required to be disclosed in connection with the delivery of that service.

 

Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. For example, when signing up to our activities, we will require medical information and emergency contact details. When we do this, we will provide further information as to why we are collecting this and how we will use it. This will be found on our Consent Forms.

 

Information We Collect Automatically

 

Our online booking system uses the third party site, Paypal, to process payments. We do not store any credit card information, but we do store a record of the purchase, plus any information you submitted at the time specific to that booking such as name and email address. These details are only kept for as long as is necessary as a reference of the booking for our use.

 

How and Why Will We Use Your Information

 

We use the information that we collect from you to provide, operate and maintain our services to you, and to manage your use of these services. In addition to this we may use the information for a range of reasons including:

 

  • For the purposes made clear to you at the time you submit your information

  • To respond to your queries and to provide information to you that you request relating to our

        services, opportunities or events

  • To send you survey and feedback requests to help improve our services

  • To analyse customers use of our website and obtain website analytics as part of our efforts to

        keep our website safe and secure

  • To provide information to you relating to other services, opportunities or events that may be of

        interest to you. Such additional information will only be provided where you have consented to

        receive such information and you can opt out of this at anytime

  • For any other purposes about which we notify customers and users

     

    Protecting Your Personal Information

     

    We take appropriate steps to ensuring your personal information is kept safe and secure. We will never sell or share your data to third party organisations for their own benefit. We only share with trusted third parties in order to fulfil our contractual obligations and provide you with the service you have requested.

     

    Our online payments are processed by Paypal which, is PCI compliant.

     

    Under certain circumstances we may be required to disclose your Personal Information in response to valid requests by public authorities such as the Police or security services. This may be a contractual or legal obligation to share data with law enforcement.

     

    How long do we keep your information

     

    We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. The retention periods may vary depending on the purpose and activity.

     

    We are legally required to retain consent forms for 5 years for and adult and for a child, until they are 23. These forms are stored in a safe and secure manner.

     

    Accessing Your Data

     

    You are entitled to access, amend or delete information we hold about you at any time. To do so email admin@venturingout.org.uk

     

    Contacting the Regulator

     

    If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns

© 2019 All rights reserved Venturing Out CIC

Supported by 

Winner of the 'Community Impact Award' - Midlothian and East Lothian Chamber of Commerce, Business Excellence Awards 2018